Job Description
Job tittle : Helpdesk Technician
Location : Tampa , FL
Travel :N/A
Duties :
- Provide corrective action and diagnose problems through phone, electronic communication and in-person support
- Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues.
- Identify, research, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support.
- Identify, research, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support.
- Provide Tier II support to end users for either Personal Computer (PC), server, or applications and hardware.
- Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
- Simulate or recreates user problems to resolve operating difficulties.
- Recommend systems modifications to reduce current and future user problems.
- Interact with the DHA ServiceNow & AFNET Remedy Trouble Ticketing system to documents issues and resolutions.
- Provide support for Video Teleconferencing program.
- Maintain/troubleshoot Network Connectivity issues.
- Support DHA Global Service Center with installing, maintaining and securing clinical workstations with the DHA Standard Desktop Image. Install and configure PC-based medical application client software.
- Perform basic PC hardware troubleshooting.
- Support Refresh of IT/Medical IT Asset Hardware by deploying new computer equipment to MTF staff.
- Provide support in installation of clinical end user devices, network devices, and peripheral devices.
- Assist Tier III teams with installing medical applications and servers.
- Assist Tier III teams with troubleshooting and resolving problems with MTF Infrastructure, IT Shared Services, and medical applications/servers
- Provide support in maintenance of business continuity and disaster recovery program. Provide support in LAN/WAN/PC/Server-related security program.
- Support MTF with Video Teleconferencing program.
- Manage functional application of an automated call distribution system.
- Maintain library of current scripts, software media, and lice
- Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices.
- Provide support in network upgrade and expansion as needed.
- Interface with base communications squadron personnel as needed. Perform the following Information System Security functions for the MTF network, IT Shared Services, and MTFhosted medical applications/servers:
- Assist Tier III teams in applying software updates, security patches and DISA STIGs
- oAssist Tier III teams with mitigating vulnerabilities
- Complete and maintain currency of 6 MDG required training
Qualificatiuon : The appliocant shall provide support and expertise to the "Journeyman" level to support the mission of the 6th Medical Group
,the applicant must maintain a minimum of CompTIA Security + certification.
The applicant must have demonstrated extensive knowledge, competencies, technical skills, and abilities to support the configuration.
Education Experience : IAW DoD instruction 8570, as a minimum, Network Infrastructure and Functional Systems Administration and Engineering Support contractors under this effort require a minimum of CompTIA Security+. Information Technology Support contractors under this effort also require a minimum of CompTIA Security+.
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