Job Description
Key Responsibilities:
Daily Operations: Oversee the daily functions of the boat yard, including the hauling, launching, and storage of boats. Ensure all activities are conducted safely and efficiently.
Customer Service: Engage with customers to understand their needs, provide accurate estimates, and offer expert advice on boat maintenance, repair, and storage services. Strive to maintain high customer satisfaction.
Staff Management: Lead and train a team of yacht technicians, maintenance technicians, and office support staff. Assign tasks, set performance goals, and monitor staff performance.
Quality Assurance: Implement and uphold quality control processes to ensure all maintenance and repair work meets or exceeds industry standards and customer expectations.
Budget Management: Develop and oversee the boat yard budget, ensuring effective resource allocation, cost control, and profitability. Provide regular financial performance reports.
Facility Maintenance: Ensure the boat yard is well-maintained and clean, creating a safe and organized environment for staff and customers.
Compliance: Ensure adherence to all environmental, safety, and regulatory requirements, including proper hazardous material disposal and compliance with marina policies.
Parts Ordering: Efficiently source and manage necessary parts to maintain productivity and workflow. Ensure parts are organized for technicians and handle returns promptly.
Emergency/Storm Response: Be prepared to handle emergencies and incidents involving boats, personnel, and the facility.
Qualifications:
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